- HELP -

- Product -

• Are all products fresh and genuine ?

  All products sold on our site are "Made in Japan" and are purchased from Japanese manufacturers and authorized distributors.

  Freshness is also 100% guaranteed. We keep all our stock in a temperature-controlled environment prior to shipping, and the products are subject to regular quality control inspections.

  Enjoy your shopping ! 

• The newer products has a different package or texture, why is that?

  We provide free samples\ free gifts when they are available. However, we cannot guarantee that a sample\ a free gift will be included with all orders. Offer valid while stocks last and without further notice, thank you.

• Do you offer refundes if an allergic reaction or adverse skin condition occurs when using of your beauty or skin care products?

  We do not offer refunds or returns for products that cause an allergic reaction or lead to adverse skin conditions. Since each individual’s skin can react differently to beauty or skin care products, we advise customers to carefully check product information and ingredient lists before making a purchase. Customers may also seek more detailed product information on the websites of the beauty or skin care brands that we carry.

• What items are covered by warranty and repairs?

  Please do not send your items back to COSCOSS.com for repairs or warranty claims as we do not provide this service.