- Placing orders -
How can I make a purchase?
How long does it take to confirm order?
Upon successful completion of your order, an order confirmation will be sent to your e-mail, with order details (including order number and order date), item details (including item price), as well as shipping and billing information.
If you do not receive the confirmation e-mail or if an error occurs during the last step of your checkout, you are advised to check your Order History under My Account before placing the order again to avoid duplication. Should you have questions regarding duplicated orders or your order status, Please contact us at firstname.lastname@example.org
Why does my order status show payment pending ? Should I re-create a new order?
Most payments are processed immediately. Once the order has been confirmed, you will receive a confirmation e-mail with delivery details. If you do not receive a confirmation e-mail within 24 hours, please let us know through the Contact Us page and avoid placing the order again to prevent duplication.
Can I amend / cancel my order after it has been confirmed and paid for ?
To ensure that you receive your order as soon as possible, all orders are processed immediately. You may send any order cancelation requests to the Contact Us page and we will attempt to cancel your order. However, in most cases, the order may have already been packed and dispatched. We receive a lot of orders and we are unable to go through them individually as this will cause delays to all other orders.
Please review your items before completing your orders. Only items showing in your Order Confirmation will be shipped unless the items are Out Of Stock.
For orders that have already been packed or shipped, no cancelation or modification to the order will be accepted.
I am having issues with a coupon/voucher code
Discount codes are not applicable to Promotion/Clearance/Best/Value/Bundles/Value Sets items unless stated otherwise. Some discount codes may also require a minimum purchase amount.
What do I do when items in my cart are out of stock?
Log-in to your account (if you do not have an account, please first register for an account), then visit the product page and click on “E-mail Me when it’s restocked”. Once the product is restocked, an e-mail will be sent to notify you.